Shipping Info

Creekstone Farms takes great pride and care when processing out our online orders. Shipments are processed Monday through Thursday for Tuesday through Friday delivery, according to the shipping option selected at checkout and the shipping address (see map below for your location). Creekstone Farms does offer Saturday delivery on expedited orders if noted at checkout.
 

To maintain the highest quality, our products are aged to perfection, individually sealed in air-tight packaging, and flash frozen to lock in product quality and flavor prior to shipment (briskets ship fresh but all other products ship frozen). To help ensure your order arrives in excellent condition, each order is shipped in a reusable Styrofoam cooler and layered with frozen ice gel packs and dry ice before placed in shipping box and shipped via FedEx to recipient.

Shipping Rates and Transit Times

Creekstone Farms offers two different shipping options:

  • Standard shipping - free over $100 or $14.99 for less than $100
  • Expedited shipping - $49.99 per order

The delivery date for your orders is based on your ordering date, shipping method selected and the delivery location. (For example, an order placed on Wednesday for location with standard three day shipping will not ship until the following Monday for delivery on Thursday for a total of 8 business days from Order Date to Delivery Date.)

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*All orders are shipped via FedEx Ground or Express Services.

**All orders must ship to a street address (no PO Boxes). We deliver to the 48 Contiguous United States. At this time, we are unable to process orders to Hawaii or Alaska, international orders or deliver to PO and APO/FPO Boxes.

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Standard Shipping is free for all orders of $100 or more and is $14.99 for orders of less than $100. We process out orders Monday through Wednesday with standard delivery. Orders must be placed by midnight (CST) in order to ship out the follow standard shipping day as noted on the chart above.

Expedited Shipping is $49.99 for all orders and will deliver the next day after shipped via FedEx Express Overnight delivery. It is important to note that orders must be placed by midnight (CST) in order to ship out the follow shipping day as noted on the chart above. Saturday delivery may be available upon special request but is not guaranteed...please note on the order if you would like Saturday delivery on expedited shipping orders.

Ordering Deadlines for Holiday Delivery 

 

For Arrival On or Before:

Standard Shipping Method
Order by Midnight (CST)

Expedited Shipping Method
Order by Midnight (CST)

Valentine's Day - February 14, 2017

Monday, February 6

Sunday, February 12

Easter - April 16, 2017

Monday, April 10

Wednesday, April 12

Mother's Day - May 14, 2017

Monday, May 8

Wednesday, May 10

Memorial Day - May 29, 2017

Monday, May 22

Wednesday, May 24

Father's Day - June 18, 2017

Monday, June 12

Wednesday, June 14

Independence Day - July 4, 2017

Monday, June 26

Wednesday, June 28

Labor Day - September 4, 2017

Monday, August 28

Wednesday, August 30

Thanksgiving - November 23, 2017

Sunday, November 19

Tuesday, November 21

Christmas - December 25, 2017

Monday, December 18

Wednesday, December 20

New Year's Day - January 1, 2018

Monday, December 25

Wednesday, December 27

*Please keep in mind that some of our products ship frozen and will require additional time to thaw prior to cooking so you will need to plan accordingly.

Important Shipping Notes to Remember

Creekstone Farms makes every attempt to fulfill orders based on customer requested ship date; however holidays and other unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.

  • All shipments require a street address (sorry, no PO boxes). Creekstone Farms is not responsible for incorrect or incomplete shipping addresses. Make sure to double-check addresses. 
  • Inclement weather and other unforeseen circumstances can cause shipments to be delayed beyond our control. Creekstone Farms is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
  • All of our items ship frozen with the exception of our briskets. Please keep in mind that frozen items can take up to 3-4 days to completely thaw so please plan accordingly and schedule shipments to allow time for thawing out the products.
  • No signature is required for online shipments so it is the customer's responsibility to make sure to check the tracking number and note when delivery is scheduled to make sure you will be able to receive product promptly once delivered. If no individual is available when the package is delivered, FedEx will generally leave outside the delivery address unless arrangements have been made otherwise at that delivery address. 
  • If sending as a gift, the billing customer is responsible for making sure the gift recipient is available for delivery. Be sure to double check gift recipient addresses as well.
  • If for any reason there will be a delay in shipment or back-ordered product situation, you will be contacted directly by Creekstone Farms.

Refunds & Returns

Due to the nature of our product, we are not able to take returns back into our shipment facility. If you feel a product you received does not meet our guarantee please contact us at 866.273.3578 or creekstoneinfo@cfpbeef.com within 14 days of receipt of your product and our team will gladly assist you to review your individual order situation. Providing pictures and or a description of any issue with your order will help our team to complete the review process more quickly. The review process should take no longer than 7 days from date of initiation. We have a 100% customer satisfaction guarantee so if for any reason you are unhappy with your order, please contact us at the email address or phone number noted above. 

 

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